Frequently Asked Questions

How do I reserve a date, time and space for an event?
A $250.00 deposit is required to reserve the date, time and space for your event. Please contact us by telephone at 603 926-6152. Or you may use the online reservation form on the Functions page to contact our event planners directly.

What if I have a problem or an urgent question?
Please contact us by telephone at 603 926-6152 any time during business hours.

Is there a room charge for my event?
There is no charge for the Pelican Room when an event menu plan is used and the minimum food charge is met. A surcharge may apply, however, if your event runs past its contracted time or you do not meet the minimum food charge of $550 for weekdays or $700 for Friday through Sunday.

Can I order from the regular menu for my event?
Our event menus are designed to give you the best options to serve groups the highest quality cuisine at the optimum budget level. We'll be happy to assist you in making menu selections. Click here to see event menus. If you should desire a custom menu or items that do not appear on our event menu, please ask your event planner for guidance.

How far in advance should menu selections be made?
Menu selections may be made anytime after your event is booked. However, final menu decisions are due 7-10 days in advance of your event. A final "guaranteed guest count" is due no later than 72 hours preceding your event.

What is the guaranteed guest count?
The guaranteed guest count allows us to adequately prepare for your event. It is the number we use to prepare portions, staff in attendance and other event support. It is also used to calculate your fee for food so you should be as accurate as possible. If you are not sure about a few guests, it's best to give us the number who you are certain will attend. Your final guest count will reflect the guaranteed guest number you provided in advance plus any additional guests that attend.

Are there time restrictions for banquet rooms?
Events are booked in four hour blocks. Please be aware that peak demand times and holidays may limit availability. Please ask an event planner for details.

Can I bring my own cake or other food?
Food service regulations require that all food we serve is prepared under our supervision. We regret that you may not bring food or beverages prepared outside our establishment into our facilities.

May I bring in outside entertainers or guest speakers?
Yes, we welcome professional entertainers and speakers for your event. In fact, we will assist you in booking entertainers or speakers. Licensing regulations and the need to plan for appropriate support deem that you obtain our express prior approval for entertainers and speakers you book. We reserve the right to restrict appearances of entertainers and others to those who are appropriate for our venue.

What forms of payment do you accept?
Deposits and final payments may be made in the form of cash, corporate check or major credit card. Payment by personal check is acceptable by advance approval of management.

May I bring any personal decorations?
Yes, additional decorations - centerpieces, balloons and displays - are welcome with prior approval. Please remember that staples, tacks, push pins, Scotch tape and glue is prohibited, however. Masking tape and adhesive mounting putty are allowed. Your party is responsible for set-up and removal of decorations you bring in. Thank you.